Terrible service

A fibre line was installed in my home in last year.

I received my router round about July 2022 and requested on 27 January 2023 for the router to be activated.

Since then Vodacom could net give me a direct answer why my router has not been activated yet. I have been speaking to a lady by the name of Cindy at the Fibre Support department. Since I phoned on the 27th of January 2023, Cindy has phoned me almost every day until last week Thursday to enquire if I have received any feedback and then I said no and then she said she will follow up and come back to me. The next day the same thing happens again and thereafter again and again.

All of a sudden I received an e-mail this morning from Vodacom for a new sales order and now it seems like they are sending another router to myself.

I am very disappointed in Vodacom’s customer service and have been with them for a very long time.

I am at the point to start looking for another service provider for fibre at my home.