Terrible Service - Don't Care Attitudes

<p>I went to the Vodashop in the Mall@Carnival on Tuesday the 6th of September to do a transfer (from my mother’s name to mine) and an upgrade. I called earlier and brought all the required paperwork with me. I was told it should go through while we wait in store and then we can proceed with the upgrade. After spending 30 minutes waiting for a consultant, while the others were all in the back room – the person finally “helped” us. An hour and half later- He wasn’t able to put through the transfer due to an “error”, he then scanned all the paperwork and said he would e-mail it through to the relevant person. He would have called me the next day to confirm that the transfer was complete, before we left the store I asked him to please order the Sony Xperia Z5 so that it is there when I do the upgrade. So we left the shop thinking everything would be sorted out and the Z5 would be ordered as in the 1 and a half we spent there- we didn’t succeed with anything.</p> <p> </p> <p>On Wednesday the 7th, I didn’t receive any calls, so I called in the afternoon, only to hear that he was working at a different branch for the day (which he “didn’t know” about at 6pm the previous day.) The paperwork wasn’t handed over to anyone else. On Thursday the 8th I called only to hear that nothing was done yet and the Z5 has been discontinued (it is advertised in the months book that came out on the 7th) I subsequently went to the store, collected the paperwork and took it to the Vodashop in Springs. To cut to the chase, it is Monday and nothing has happened from the Springs branch either, frankly “I’ll Check and let you know” isn’t good enough. The sales person there has confirmed that the Z5 has been discontinued.</p> <p> </p> <p>I would like to understand how something can be advertised and then be discontinued (before it was ever available). They offered me the compact version of the Z5, which is not what I want. I would like the Xperia X at least - at the same rate as the Z5 as it is the closest to the Z5 –if ONE DAY the transfer does go through. I’m tired of paying for a service and getting treated like Vodacom is doing me a favour.</p> <p> </p> <p>I dont mind waiting at all, when I know something is happening - but im afraid if I leave it nothing will ever happen.</p>