TERRIBLE SERVICE, DO NOT UPGRADE! They don't need You!!
What terrible service. I tried completing an online upgrade and ran into problems. I requested a call back where an assistant by the name of Tina called me to complete the process. After going through the required upgrade and reiterating the desired contract several times I still did not feel comfortable that the assistant processed the correct contract so I called in to Vodacom again whereby an assistant assured me that the correct contract was processed. After receiving the delivery yesterday I called Vodacom again as I noticed a charger was delivered with the order and this was not stipulated on the contract I wanted to upgrade to. I spoke to a lady by the name of Patience who confirmed that the contract was a 24 month at R299 p/month. This morning I login to the Vodacom App to discover that the contract is for R350 /months over 36 months! I called in again got put through to after sales who said that they will get the couriers to collect the order in 7 to 14 working days. This was intended to be a birthday gift to my daughter. I am honestly so disappointed in Vodacom and their disregard for customers. I have been a customer for approximately 25 years and I am honestly going to venture to a more reliable network who wants, appreciates and respects their customers needs and requirements. Please go back and listen to the recordings!
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
The booking of the collection does not resolve my problem and has merely exacerbated the scenario.
I have to wait for the collection which I was told will take 7 to 14 working days.
After Vodacom received the pickup I have to reorder with hope that they get the order correct this time...
It is sad that you still do not comprehend the magnitude of your inefficiency and disregard for your customers!
I have a very disappointed 11 year child due to your incompetence!
Your apologies do not resolve my problem.
The booking of the collection does not resolve my problem and has merely exacerbated the scenario.
I have to wait for the collection which I was told will take 7 to 14 working days.
After Vodacom received the pickup I have to reorder with hope that they get the order correct this time...
It is sad that you still do not comprehend the magnitude of your inefficiency and disregard for your customers!
I have a very disappointed 11 year child due to your incompetence!
Your apologies do not resolve my problem.
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
I've spoken to Vodacoms after sales whom ai had to contact and they keep promising that the issue will get resolved.
I spoke to Yonella on 07/12/2023,
Karabo on the 08/12/2023 who did call me back to say that the matter is still pending.
I called back today on 19/12/2023 and spoke to a highly *********** and inadequate Tyrese who has told me that the issue will only be resolved in January 2024!
What a useless bunch...
There customer screening gets more attention than the issue at hand and the willingness to assist customers.
I've spoken to Vodacoms after sales whom ai had to contact and they keep promising that the issue will get resolved.
I spoke to Yonella on 07/12/2023,
Karabo on the 08/12/2023 who did call me back to say that the matter is still pending.
I called back today on 19/12/2023 and spoke to a highly *********** and inadequate Tyrese who has told me that the issue will only be resolved in January 2024!
What a useless bunch...
There customer screening gets more attention than the issue at hand and the willingness to assist customers.