Terrible service & dishonest staff (**********)

I find Vodacom's service utterly disgusting when someone has a complaint and the amount of time they take to solve the query. First of all, they employee staff that de*****s their company, like Ruan Doyle, then they still condne it by giving him a transfer to George and still continue to work for them, knowing what he did is a dissmisable offence, They do not have ETA's or LA's in olace as to when to get back to customers when an incident that was logged as critical or high. It has been 3 weeks now and still my issue has still not been sorted out and I just get the run around by Colleen Wilson, that gives one text book and call centre answers. It is so frustrating dealing with *********** people and yet the management stafff cannot step up either because what he did they know is wrong. Now all they demand from me is to pay this high bill, which i refuse to pay because of someone's error (which so by the way, he admits), but no consequence management and nothing being done about the situation.

Communication coming from Vodacom and its management is actually pathetic.

I am still waiting for an answer.

Please employ honest and competent staff and get proper SLA's in place to get queries sorted out.

Irate and impatient customer.