TERRIBLE SERVICE DELIVERY - VODACOM FIBRE

Trying to get delivery of a router from Vodacom Fibre - IMPOSSIBLE EXERCISE!! I have been waiting for over a month now. We gave notice to move our Fibre to our new address telling them we would be moving there in a month. Needless to say, they despatched to the new address where we weren't living yet. The router was returned. Then we asked them to send it to the current address where we were still living - that never happened. When we moved into our new house, we advised them that we were there. The Metro installer came quickly and did a super job - no complaints there. However, one week later and multiple calls to the Vodacom Fibre call centre, we have been given the run around. Each agent promises to get the router couriered to us, but nothing happens. We get given RAM courier waybill numbers that aren't on their system etc. etc. We work from home and this is just not acceptable service from a major brand like Vodacom!!! Please just send us our router - we will even go and collect it at this stage. HELP PLEASE