Terrible Service Delivery As Usual

This is not the first time I have posted about Vodacom on here. I was contacted by Vodacom whereby I was informed that as I am a VIP client, Vodacom is sending me a router and sim card loaded with data and the sim will reload every month. I then enquired if I will be paying for this seeing as though I was told this is being sent to me (before I agreed to anything, please note). After wringing it out of the consultant that I will be paying for this each month, I agreed. I was then asked a series of questions, one of which CLEARLY STATED : "Do you acknowledge that you will be receiving a router"? To which I answered "Yes". I then gave my details for delivery and a few days later the parcel arrived at my work. However only the sim card, and no router. Vodacom are now running in circles and taking their time to sort this out and I was told that they are trying to find a solution to the problem. The only solution here is to send me the router! But no! Rather take my money for a product that they only give me half of! NOBODY can give me any more info other than "The query is being attended to". Vodacom claims all their calls are recorded, yet they asked me what deal it was and what router, instead of referring back to their apparently recorded calls. Vodacom's service is absolutely disgusting. You pay through your neck for disgusting service and unimaginably terrible network connection. I am not impressed with Vodacom. Not at all. By far the worst service I have experienced from any network provider.