Terrible service delivery and customer care

Extremely unhappy with the care Vodacom has for their paying customers. I reported mobile network connection issues on the 8/10/2021 and it's now 29/10/2021 and the issue has only gotten worse. With the first ticket I got sent an sms to say that the issue has been resolved yet the continuous disconnections persisted. I called customer care again and there was no ticket opened to the issue because it said that they were still working on it, today there was another ticket loaded and I bet nothing will happen. The only answer I get is "we apologize for the inconvenience". I have to pay my account in time or else imcut off, but they can take their sweet time to "fix" problems while I have to buy data from other service providers to get data to get things done and waste hundreds of rands of data because downloads keep faiking due to them not being able to get a tower fixed. 21 days and counting, R477 rand in extra data plus R700+ for my account with data, wasted because Vodacom couldn't care about their customers