Terrible service delivery

I requested for my cellphone account to be transferred from my another user to my name about 3 weeks ago, expecting this to be a quick and efficient process as the aforementioned company is a company that prides itself on service and also owing to the fact that I went into the store with all required documentation as requested. <br> <br> During this 3 weeks waiting time, I visited the Century City Branch and could received no update on it, thereafter, I emailed the Century City Store twice about it and received absolutely no response, I also visited the branch again after that and after waiting for about half an hour, the person could give no update on the transfer (however this person was at least friendly for a change). <br> <br> As far as I am concerned, three weeks to gain/keep a client that has been making use of this service provider for more than 10 years is not something I would boast about. My contract is up for renewal and even as little keen as I am ***ing to the effort) to move service providers - I am strongly considering it.