HM
Herbert M

1 reviews | Active since Jul 2015

23 Jun 2016, 06:38

Terrible Service/Debit Order

<p>For all the many years I 've been with Vodacom and having a debit order. Today, 23/06/2016, I recieved a sms that they going to suspend my service because I did not pay. After phoning the number the Lady told me they had a problem with their debit Ordres last month and I ve not been debited. The was enough money in my account, but why must they wait so long to tell you.......What about a simple sms or email the same week. Now I must double my account this month. Pathetic for a communications Company......Its time to look for another service provider........Im DISGUSTED!!!!!</p>

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Replies (1)
Vodacom
Vodacom's reply23 Jun 2016, 06:55
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team