Terrible service!!

Good day I have recently opted for an upgrade online , I was offered a discounted upgrade on an Iphone 13 Pro max assuming because I have been a Vodacom customer and with it being said discounted offer the Iphone appeared as R309 pm with no other amount and even on the confirmation that I received I didn’t see any amount of R1629 but R309 . I received an sms 28/02/2022 which is two weeks later regarding a contract amount of R1629 of which I never agreed to and don’t think I am in a position to agree to , I cannot even refer to it as a **** as this came from your Vodacom app and not a random call I received regarding an upgrade , its deceiving. I am now sitting with a cellphone that I am afraid to even touch , I have sold my previous phone so I am sitting without a phone and I have paid an insurance premium for this cellphone so I would really appreciate it if this matter could be solved urgently . I spoke to different consultants and I was not once offered an option to take out a different contract that would suit my needs .

It has now been a week and I am still sitting with the cellphone with no further communication , I also went to the store yesterday to see if I can get any assistance and I was advised that the contract is still active and I explained the situation and the lady told me that once the contract has been reversed I will only be able to get another cellphone on contract after 1 month .

Tiffany