Terrible Service

So frustated and furious waited for a month and a half for Vodacom to install my fibre after relocating. Today openserve came to do the installation however had to pay them R2400.00 for additional pipes which i did an e wallet to the contractor apparently they contracted to Open serve so after i paid them they decided to work on the installation.After installation is done i called vodacom as the router does not work and was advised that i must wait for 24 to 48 hours for activation. Awaiting feedback i have a SR Number which is SR*** hopefully this is sorted asap or i have to email Mr Shameel Joosub again the CEO of Vodacom. Service is very shocking wonder why you guys get so many complaints ? This is one of them