DK
Dipuo K

1 reviews | Active since May 2021

30 Nov 2023, 11:26

Terrible Service

It's been months and months seeking help from Vodacom with my fiber. Instead, they all tell me different stories and close my call without help. I asked for my fiber to be moved. Below are some of my reference numbers 1. SR*** 2.SR***

Below are some correspondence

Dipuo Kgole <***> To: ***

Sun, Aug 27 at 8:24 AM

On Sunday, August 27, 2023 at 08:23:32 AM GMT+2, Dipuo Kgole <***> wrote:

Good morning,

Please someone explain to me why are my calls keep on being closed without being attended.I'm tired because this has been happening since June. This kind of service is disgusting.

Regards Dipuo

On Sunday, August 27, 2023 at 08:16:16 AM GMT+2, *** <***> wrote:

Your Siebel Related email Query / Service Request / Service Call cannot be processed as the SR has been closed. System Process Sales Force Automation (Siebel) Email: *** Support Hours (08h00 - 17h00) Weekdays Address: Vodacom Corporate Park 082 Vodacom Boulevard, Midrand 1685 www.vodacom.co.za

Sent through Vodacom's Superfast Network

0
Replies (2)
Vodacom
Vodacom's reply30 Nov 2023, 12:10
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
DK
Dipuo K's update04 Dec 2023, 10:47
Reviewer Update
Vodacom is not taking its customers seriously. I'm still waiting for the consultant to conduct me.