Terrible Service

Terrible service!!! Since 4 April i did an online upgrade... on 8 April RAM claimed to tried to deliver which is a lie, as i was home with order number K***. However contacting vodacom again and arranging 3rd party delivery to be done, waited and waited... then on 11April the courier came to deliver at my daughters house with her ID on the box labels and everything they didnt want to give my parcel tp her. And took it back upon then we spoke with the supervisor manager assuring us we will recieve it the same day Friday before 5pm..and NOTHING. After calling several times no answer.. on the monday caling Vodacom again.. now telling me we have to do everything again!! So on 16April doing the whole process again!!! Even recieving emails and sms to confirm everything... With order number *** And dealer name: LIKEMINDS-VDLKI Its now 24 april!!! And still nothing!! Its pathetic!! As a years long customer i was expected to get some service and always paying fully.. i will hand this matter to the onbudsman.