Terrible service costing me money!

<p>On 26 May 2016 at 14:16 I emailed your helpdesk (***) for a premature cancellation quote. SIX Days later I have not received anything and now another deductions has come off my account. I want to cancel thsi contract and have that deduction reveresed. Sort this out immediately. I don't understand why I ALWAYS have to log a complaint on Hellopeter before I am assisted.</p>