CB
Carla B
1 reviews | Active since Apr 2010
09 Mar 2023, 11:00
Terrible service - consultant opened a new contract without my permission
Shocking! Due for an upgrade and did it online. Consultant called to verify details. She did not upgrade me but opened an entire new contract in my name with a new phone number! Only realised as once I'd received my device I got an sms with my "new" number.
Helpful (0)
Replies (2)0
Replies (2)CB
Carla B's updateReviewer Update
09 Mar 2023, 11:37It gets better, they tell me to redo the upgrade application on line. Only to find the same contract I have chosen is R20 a month more expensive! Please can a manager phone me ASAP (NOT your upgrade call centre agents - already wasted time on the phone with a clueless one)
CB
Carla B's update09 Mar 2023, 11:37
Reviewer Update
It gets better, they tell me to redo the upgrade application on line. Only to find the same contract I have chosen is R20 a month more expensive! Please can a manager phone me ASAP (NOT your upgrade call centre agents - already wasted time on the phone with a clueless one)
Vodacom's replyOfficial
09 Mar 2023, 12:01Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply09 Mar 2023, 12:01
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team