Terrible Service

On the 08-09-2022 i called the Vodacom call centre to get a settlement on my contract and close my contract as i was reaching end of my contract term with Vodacom. I got the settlement amount and 10min later made payment which was given to me by the consultant through my Internet banking as per the Settlement letter received.

I was than debited on the 20-09-2022 for an installment which was way higher than the normal payment amount, i than contacted my bank and reversed the Debit order as i have settled the account on the 08-09-2022.

Now Vodacom has put a missing payment on my payment profile on Experian which affected my credit Record and brought it down by 21 points. I am highly disappointed, as i done what need to be done to get settlement and close the account.

The account is still showing as open on my profile and this account should have been closed as soon as i made payment and send Proof of payment to Vodacom to close the account.

Please can someone contact me ASAP to sort this matter out and also can my Credit Record be updated accordingly and account be closed. This is unacceptable for such a big company to mess up on closing accounts when accounts are settled