Terrible service - cancellations

I have been trying to cancel my contract for over a week now. The cancellations department does not answer the phone. I have spent over 6 hours on hold - waiting someone to answer.<br> <br> I went to The walk in centre in Midrand and there I was charged a cancellation fee which I paid. I was told my contract would be cancelled in the next 24 hours. It was been exactly a week and my contract has still not been cancelled. <br> <br> I have called the customer care line and none of the advisors could assist. They try to put me through to cancellations but as usual there is no answer.<br> <br> How is this legal? How can Vodacom charge a cancellation fee and still not cancel the contract? How can they prevent you from cancelling by not answering the phone. #pathetic