SM
Stephanie M
1 reviews | Active since Nov 2013
27 Sept 2023, 16:40
Terrible service
Vodacom failed contact me and is pass the buck to ram for the deliver
They sold me a contact for R499 and now I was informed it a promotion for only 3 months
Now will not transfer me to a manger
Reference number SR***
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
28 Sept 2023, 07:29Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Vodacom's reply28 Sept 2023, 07:29
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
SM
Stephanie M's updateReviewer Update
14 Oct 2023, 01:27We are now two week down the line and nothing has been done about this and I don’t have connectivity if I as the customer didn’t follow up and call constantly I nothing would happen and all Vodacom cares about is that they are with in the SLA 5 tickets later and each one has a 24/48 hour turn around
SM
Stephanie M's update14 Oct 2023, 01:27
Reviewer Update
We are now two week down the line and nothing has been done about this and I don’t have connectivity if I as the customer didn’t follow up and call constantly I nothing would happen and all Vodacom cares about is that they are with in the SLA 5 tickets later and each one has a 24/48 hour turn around