Terrible Service

I have been asking for the upgrade recording from Vodacom since April 22 and every consult I talk to tell me that they can't because they are not allowed to log a service request because I did the upgrade with through one of their vendors so they need manager's approval. I called Vodacom retention department to cancel my contract and this vendors offered me the deal, so please tell me how was I supposed to know they are not actual Vodacom as if I care?

Now I am being sent from pole to pole and know one happens to know about this deal but they are delaying to sent me the upgrade recording because that will solve all these uncer*****ies but rather they are trying to negotiate a new deal with me, but why???

Please just give me the recording and will will know who's lying!