Hellopeter
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Gavin C

1 reviews | Active since Oct 2019

06 Sept 2023, 21:56

Terrible service

Been their customer for years, never missed a debit order, would not expect terrible service like this. I placed another order, and this remains on "Awaiting dispatch " every time I follow up, a little over a week has passed and this status remains the same. They are sending emails among each other instead of telephonic contact proving that no sense of urgency is being shown.

0
Replies (4)
Vodacom
Vodacom's reply07 Sept 2023, 10:18
Official
Dear Customer,
 
Thank you for making us aware of your complaint.
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
 
***Please note*** Beware of phishing ****s.
 
Vodacom will not contact you via Whatsapp to request your personal details
 
Regards,
 
Vodacom Consumer Website Team 
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Gavin C's update08 Sept 2023, 17:29
Reviewer Update
Was contacted after posting this review, complaint was looked into but no answers, two weeks has passed, I phoned everyday and no one at Vodacom knows what happened to device that was pending delivery.
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Gavin C's update09 Sept 2023, 21:12
Reviewer Update
The division that monitor hello Peter posts contacted me and did exactly what I complained about in my initial post, sending out emails to other departments that never reply. That was a few days ago, was supposed to come back to me on that same day. Never happened!
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Gavin C's update21 Sept 2023, 06:50
Reviewer Update
Vodacom seems to have this notion that it is fair practice to not being able to tell a client what the lead time is if an order goes into back order. It is annoying especially when it takes forever as in this case.