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Elmarie S
1 reviews | Active since Jan 2026
03 Feb 2026, 18:55
Terrible service
In 2025 I waited 6 weeks to have my Vodacom Fiber connected. End of January 2026 I realized my debit order has not gone off since November 2025. I called the Fibre line and asked for an invoice because I cannot afford a couple of months ' invoice at once. The lady said someone will contact me about a payment plan. Today my son said the internet was off. I called the fibre line and they told me my Fiber was canceled. Without anyone contacting me. I cannot afford to wait another 6 weeks for internet. My childrens' text books are online. They have extra classes online, that they are now missing and which cost a lot. I am so upset and disappointed. I have had trouble with Vodacom Fibre from start to now.
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Replies (2)
Vodacom's replyOfficial
04 Feb 2026, 07:33 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply04 Feb 2026, 07:33
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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Elmarie S's updateReviewer Update
06 Feb 2026, 14:51Another problem with Vodacom. This time with my phone contract.
A Google Play amount of R1999.99 has been added to my billing without my knowing. There was a *****ulent e-sim account added to my account on 15 December 2025 and my billing email address was changed by an unknown person. The shop say they cannot do anything about the extra almost R2000 on my bill so far for this month. I got an affidavit from the police on Saturday 3 January 2025 to file a ***** case. I cannot pay that amount. Especially for something I did not use or approve. This is unacceptable. This was sorted out for last month, but I have just received my invoice and this amount has been added again. Am I now going to have to write a review every month to sort out this problem? I did not agree to any Google account being added to my Vodacom invoice. I pay my Google play account by credit card.
A Google Play amount of R1999.99 has been added to my billing without my knowing. There was a *****ulent e-sim account added to my account on 15 December 2025 and my billing email address was changed by an unknown person. The shop say they cannot do anything about the extra almost R2000 on my bill so far for this month. I got an affidavit from the police on Saturday 3 January 2025 to file a ***** case. I cannot pay that amount. Especially for something I did not use or approve. This is unacceptable. This was sorted out for last month, but I have just received my invoice and this amount has been added again. Am I now going to have to write a review every month to sort out this problem? I did not agree to any Google account being added to my Vodacom invoice. I pay my Google play account by credit card.
ES
Elmarie S's update06 Feb 2026, 14:51
Reviewer Update
Another problem with Vodacom. This time with my phone contract.
A Google Play amount of R1999.99 has been added to my billing without my knowing. There was a *****ulent e-sim account added to my account on 15 December 2025 and my billing email address was changed by an unknown person. The shop say they cannot do anything about the extra almost R2000 on my bill so far for this month. I got an affidavit from the police on Saturday 3 January 2025 to file a ***** case. I cannot pay that amount. Especially for something I did not use or approve. This is unacceptable. This was sorted out for last month, but I have just received my invoice and this amount has been added again. Am I now going to have to write a review every month to sort out this problem? I did not agree to any Google account being added to my Vodacom invoice. I pay my Google play account by credit card.
A Google Play amount of R1999.99 has been added to my billing without my knowing. There was a *****ulent e-sim account added to my account on 15 December 2025 and my billing email address was changed by an unknown person. The shop say they cannot do anything about the extra almost R2000 on my bill so far for this month. I got an affidavit from the police on Saturday 3 January 2025 to file a ***** case. I cannot pay that amount. Especially for something I did not use or approve. This is unacceptable. This was sorted out for last month, but I have just received my invoice and this amount has been added again. Am I now going to have to write a review every month to sort out this problem? I did not agree to any Google account being added to my Vodacom invoice. I pay my Google play account by credit card.