TR
Tenique R

1 reviews | Active since Jan 2020

05 Feb 2020, 14:08

Terrible service

Since my last review still havent recieved any feedback from Vodacom.

Not only is their service pathetic they are now taking airtime as well. I recharged with R139 airtime and they gave me R139 Prepaid plan Bonus airtime "free" which according to vodacom can be used for local calls data and sms use.

I then made 1 phone call to someone that also uses Vodacom and all my airtime was gone and the Prepaid plan Bonus airtime is still there. Tried send an sms using the Prepaid plan Bonus airtime but its not going through.

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Replies (1)
Vodacom
Vodacom's reply06 Feb 2020, 07:46
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team