Terrible service

I've had an issue from early this morning with my internet access/whatsapp. Called in 3 times and all they do is trouble shoot. According to a supervisor Siphiso Msibi a service request was suppose to be logged to which no one did. As I mentioned over and over to the agents I need my WhatsApp to be able to work. Now I can not work the entire day and no one at Vodacom can sort my issue out until the back office looks into the service request. Vodacom has just made me loose a whole days work and money.