aG
antigone G
1 reviews | Active since Jan 2013
16 Apr 2026, 12:45
Terrible service
So vodacom mislead me when upgrading my contract now the premium is way higher than what i told on a recorded line. I need resolution to this as I should be paying based on what what told to me on the call recording
Helpful (0)
Replies (5)0
Replies (5)aG
antigone G's updateReviewer Update
16 Apr 2026, 15:09Can feedback be provided to be provided to me as well thanks since I pay the account and since I logged the complaint
aG
antigone G's update16 Apr 2026, 15:09
Reviewer Update
Can feedback be provided to be provided to me as well thanks since I pay the account and since I logged the complaint
Vodacom's replyOfficial
17 Apr 2026, 07:30Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply17 Apr 2026, 07:30
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
aG
antigone G's updateReviewer Update
17 Apr 2026, 08:07I'm still waiting for a response, when I was called yesterday by Jabu she called the account holder who confirmed that she gives consent for me to communicate with Vodacom regarding the account because I AM THE ONE PAYING. I do not accept this automatic template response sent to me that the account holder has been contacted. This is unacceptable I request to be contacted and to be provided with feedback on my complaint
aG
antigone G's update17 Apr 2026, 08:07
Reviewer Update
I'm still waiting for a response, when I was called yesterday by Jabu she called the account holder who confirmed that she gives consent for me to communicate with Vodacom regarding the account because I AM THE ONE PAYING. I do not accept this automatic template response sent to me that the account holder has been contacted. This is unacceptable I request to be contacted and to be provided with feedback on my complaint
aG
antigone G's updateReviewer Update
17 Apr 2026, 16:26It's 16:25 and 8+I still don't have feedback
aG
antigone G's update17 Apr 2026, 16:26
Reviewer Update
It's 16:25 and 8+I still don't have feedback
aG
antigone G's updateReviewer Update
18 Apr 2026, 08:19???????? I'm not going to let this go, you guys are ignoring my complaint. How do we go from 656 to 1200 I demand and explanation. On the call your consultant gave a different amount to what I'm being charged
aG
antigone G's update18 Apr 2026, 08:19
Reviewer Update
???????? I'm not going to let this go, you guys are ignoring my complaint. How do we go from 656 to 1200 I demand and explanation. On the call your consultant gave a different amount to what I'm being charged