TERRIBLE SERVICE BY VODACOM |MONDO!!!!!!! FRUSTRATING

I signed up for a contract with Vodacom on the 3rd of June 2022 for an Alcatel router promoted by MONDO . The product was supposed to be 5G and other specifications I was told of for me to agree to the contract Untill I started experiencing difficulties with this router. I was told I have 14 days to cancel for free should I encounter any problems. I called Vodacom before the 14 days to cancel since I had problems with the router. I was told they will investigate to confirm the validity of the claim which they did. They called me after the investigation was done to assist with the cancellation and I was told they will send someone to my house to collect the router Which they never did. I had to call to follow up and I was told they will log an urgent request for collection , this was few weeks after they promised they will send someone. I was told I must wait 3 to 5 days for someone to come, even today no one showed up to my house. Its so frustrating how a trusted company like vodacom takes so long to attend to the matter, in the meantime they are taking money out of my account. To make the matter worse is that they taking more than they should as agreed per the contract.