1 reviews | Active since Feb 2016
Terrible Service by Adrienne
<p>I app**** for a contract phone by calling ********** 4. I spoke to a girl by the name of Adrienne. She assisted me promptly and asked that I send through the relevant documents for application to be completed. I did this and the following day i received an sms saying that my application for referral: ********** 7 had been approved.</p> <p> </p> <p>I then thought maybe i would get a call by the following day to complete the process. But it had been a week and nothing happened. I then called in again and i was told that Adrienne would call me for me to select the phone that i wanted. But the thing is I app**** for the Huawei P9 Plus.</p> <p> </p> <p>It has been 2 weeks since my aplication and i have received no call. I love Vodacom because the network is very reliable, but i will be moving to Cell C tomorrow as my phone will be delivered tomorrow.</p> <p> </p> <p>Vodacom you have lost a customer that has been with you for more than 12 years.</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you, I did receive a follow up call from Adrienne and I would like to thank her for the professional assistance. But i was advised that i would receive a call for the delivery of my phone.
I received a call on monday, but i was unable to take the call as i was busy at work, but then i didnt receive another call. I really need the phone to be delivered as soon as possible. Please HELP...
Thank you, I did receive a follow up call from Adrienne and I would like to thank her for the professional assistance. But i was advised that i would receive a call for the delivery of my phone.
I received a call on monday, but i was unable to take the call as i was busy at work, but then i didnt receive another call. I really need the phone to be delivered as soon as possible. Please HELP...
I have come to the decision that this will never be resolved. I really wanted to get the phone within this week still but nothing has happened. I am at my wits end with the network with the least dropped calls.
I love Vodacom but the customer service is poor beyond appalling. Therefore I am done.
Regards
I have come to the decision that this will never be resolved. I really wanted to get the phone within this week still but nothing has happened. I am at my wits end with the network with the least dropped calls.
I love Vodacom but the customer service is poor beyond appalling. Therefore I am done.
Regards
