WS
Wilbur S

1 reviews | Active since Feb 2016

11 Sept 2016, 07:30

Terrible Service by Adrienne

<p>I app**** for a contract phone by calling ********** 4. I spoke to a girl by the name of Adrienne. She assisted me promptly and asked that I send through the relevant documents for application to be completed. I did this and the following day i received an sms saying that my application for referral: ********** 7 had been approved.</p> <p> </p> <p>I then thought maybe i would get a call by the following day to complete the process. But it had been a week and nothing happened. I then called in again and i was told that Adrienne would call me for me to select the phone that i wanted. But the thing is I app**** for the Huawei P9 Plus.</p> <p> </p> <p>It has been 2 weeks since my aplication and i have received no call. I love Vodacom because the network is very reliable, but i will be moving to Cell C tomorrow as my phone will be delivered tomorrow.</p> <p> </p> <p>Vodacom you have lost a customer that has been with you for more than 12 years.</p>

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Replies (3)
Vodacom
Vodacom's reply11 Sept 2016, 10:20
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

WS
Wilbur S's update14 Sept 2016, 10:09
Reviewer Update

Thank you, I did receive a follow up call from Adrienne and I would like to thank her for the professional assistance. But i was advised that i would receive a call for the delivery of my phone.

I received a call on monday, but i was unable to take the call as i was busy at work, but then i didnt receive another call. I really need the phone to be delivered as soon as possible. Please HELP...

WS
Wilbur S's update15 Sept 2016, 17:13
Reviewer Update

I have come to the decision that this will never be resolved. I really wanted to get the phone within this week still but nothing has happened. I am at my wits end with the network with the least dropped calls.

I love Vodacom but the customer service is poor beyond appalling. Therefore I am done.

Regards