wA
warren A

1 reviews | Active since Dec 2011

03 Jul 2018, 11:48

Terrible Service! Beware of Vodacom *****!!

Vodacom continues to disappoint , with there service and feedback. They sell you one thing on the phone, and charge for whatever they want!! We did an upgrade over 2 months ago, they are overcharging on what was agreed to on the upgrade call, they promised additional data for the whole contract, which they are offering a once off bundle of data; they was also an additional phone offered on the contract, which was never delivered!! We have spoken to multiple people, and just get pushed from pillar to post, with everyone promising to revert, and never coming back to us!!

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Replies (3)
Vodacom
Vodacom's reply03 Jul 2018, 13:02
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Vodacom
Vodacom's reply06 Jul 2018, 13:30
Official

Dear customer,

Kindly note that the above query has been attended to and feedback has been provided.

Kind regards

CJ

wA
warren A's update30 Jul 2018, 17:09
Reviewer Update
Feedback was provided, but no follow through!! As usual Vodacom disappoints!! Empty promises and no response!!