Terrible Service

Good Day

I am writing to formally lodge a complaint regarding a cancellation request that has not yet been resolved, despite previous communication and efforts on my part.

I initially requested a cancellation on my mobile contract, in February 2025 as the consultant that sold the product last year December 2024 advised it as a month to month contract and not a 24 month contract. I have received no clear confirmation of the cancellation to date nor confirmation that the recoding was found and listened to.. Each time I call in , a different person handles the query with no notes being made on the system.. I am still being billed each month for a service I didn’t agree to nor use monthly. I have followed all necessary steps and have reached out to the customer service multiple times, but the issue remains unresolved.

This ongoing delay is both frustrating and unacceptable. I kindly request that the matter be escalated and resolved urgently

Regards R Mkhabela