Terrible Service

Another Vodacom complaint. Since Wednesday the 4th of February I have had no internet connection. I have spoken to numerous consultants, had a a service request opened and closed even though the problem was not resolved. To date I am still without internet and still speaking to consultants who clearly don’t know what they are doing. Based on this poor service delivery I have asked for my Fibre to be cancelled only to be told I can’t get out of the contract without paying a R13000 bill. So I must pay for no service delivery and pay for internet that I have not even used yet. Still waiting for the recording of the call where I agreed to move from a month to month Internet service to a 24 month contract. Pathetic service and no accountability from anyone working there.