Terrible service

I have been trying to get a Vodacom sim for over a month now. I have gone to a few different stores where the staff seem to know nothing about the product they are selling which is extremely concerning. Some stores have told me they don’t do the Esim others have said they do it but don’t know how it works. Then finally went to cresta store (again) different person helped me (thank you) and said they do it and has tried to assist me with a contact. However providing a bank statement (I requested from my bank and paid for because my statement was not generated due to the time of the month) vodacom has now flagged me and mark my account as ***** and leaving it at that. My statement was provided from my bank, I was debited from my bank for the statement. I have forwarded my mail from the bank to the agent as well so he can see that it’s from my bank. There is no way to contact the person who flagged my account and has now said I need to wait 3 months. I don’t even want a blady phone I want a damn SIM card and Esim (wanted to move my current provider to Vodacom) but it is impossible to get service from this place. I don’t know how people can sell products they don’t know, not try help a customer. I have never seen a company that does not want to do business! Maybe they make so much money they don’t need to care about new business?