1 reviews | Active since Aug 2016

11 Jun 2020, 10:26

Terrible service!

I have a long long long story! Again the same story! I’m just really to tired of explaining it over and over and over and over and over and over to Vodacom customer call centre.... My problem gets escalated and I’m waiting and waiting and waiting and waiting and waiting for anyone to phone me bac****!!! No one is reachable (the relevant department) Long long long long story short... Now I’m probably going to be waiting and waiting and waiting and waiting again for someone “really helpful” to contact me and saying sir I’m sorry I will escalate your problem.... I’m sooooooo over Vodacom!

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Replies (1)
Vodacom
Vodacom's reply11 Jun 2020, 11:13
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team