Terrible Service Awards 2016 - Round 2

<p>Dearest Vodacom,</p> <p> </p> <p>It has become abundantly clear that you do not care to assist me in any way. </p> <p> </p> <p>This morning, 20 December, I drove half way across Cape Town to collect my order from Ram Couriers - All thanks to your wonderfully *********** employee - Nkululeko at Vodacom Online - that cannot do his job and lies to Vodacom customers.</p> <p> </p> <p>Nevertheless, the incompetence of Vodacom is far reaching within your company. Once I got home, I had the pleasure of finally opening my ordered product (or so I hoped). To my, not so, big surprise I find that Vodacom had sent me the incorrect product (NOT THE PHONE THAT I HAD ORDERED).</p> <p> </p> <p>Calling just about every Vodacom customer care number and being bounced around from call center to call center, and having to deal with Your employees laughing over the phone, and nearing the 40min mark on the phone - I finally demand to speak to the ********** call center team leader.</p> <p> </p> <p>Tebogo (Mr Team-leader) is that man that I get put through to. After explaining my issue to him he promises high and low that he will personally give me call before 12:00 today to confirm that everything is sorted out and that the following will happen by tomorrow:</p> <p> </p> <p>1) Ram Couriers will collect the incorrect order that was dispatched to me.</p> <p>2) Vodacom will promptly send through the order I had initially placed on 12 December and that I will be able to take delivery by tomorrow.</p> <p> </p> <p>Tebogo was so kind to provide me with his personal email address ********** seeing as I am unable to contact him on a direct number - nevertheless, the promise remains that he would contact me before 12:00 today.</p> <p> </p> <p>As I am typing, it is now 12:20pm. I've called ********** again and asked to speak to Tebogo. The consultant now informs me that Mr Tebogo is in a meeting and will contact me later when he gets a chance. How convenient!</p> <p> </p> <p>Clearly, not a single employee at Vodacom is willing to acknowledge and rectify the monumental stuff-up that they've made. Vodacom could not care less that this order was placed more than a week ago and that someone dispatched the incorrect product.</p> <p> </p> <p>Just like you, I run a business, and have had to lose three hours of my time hoping to reach someone at Vodacom that can actually assist me and is qualified to do so. </p> <p> </p> <p>So Vodacom - Please get management or a head of a division or department to contact me - before the entire staff force at Vodacom decides to go on lunch - so that the necessary arrangements can be made for me to take receipt of the product I had ordered a week ago, by tomorrow 21 December.</p> <p> </p> <p> </p>