AB
Amon B
1 reviews | Active since Aug 2019
31 May 2022, 21:22
TERRIBLE SERVICE AT VODACOM STILL GOING ON!!!
The consultant is not winning, she escalated the query but she is not getting any response from above and that makes her look bad yet she is trying her best to assist. Vodacom Management is failing us dismally. The query is now over 47 days going on but nothing is coming forth!!!!
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Replies (2)
Vodacom's replyOfficial
01 Jun 2022, 07:47Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply01 Jun 2022, 07:47
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
AB
Amon B's updateReviewer Update
01 Jun 2022, 08:05This is an automated response from Vodacom, I have' been getting the same message over and over, its like chatting to that useless bot of them, TOBI. Vodacom is taking us for granted!!! its more than 48 days now, they have been retrieving the voice recording, what's taking so long? The best thing for them is to refund me all my monies because they are unable to assist me with my claim!!! I will never recommend these ****** to anyone!!!
AB
Amon B's update01 Jun 2022, 08:05
Reviewer Update
This is an automated response from Vodacom, I have' been getting the same message over and over, its like chatting to that useless bot of them, TOBI. Vodacom is taking us for granted!!! its more than 48 days now, they have been retrieving the voice recording, what's taking so long? The best thing for them is to refund me all my monies because they are unable to assist me with my claim!!! I will never recommend these ****** to anyone!!!