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Aquila M

1 reviews | Active since Apr 2018

09 Apr 2018, 11:50

Terrible Service @ Vodacom Southgate Mall

I've ordered an Xperia Xz1 as well as a L1 with a PS4 it has been two weeks i still haven't received any phone calls from them regarding my order. The Lady that dealt with me says that she will follow up with me but never does. I am always the one that keeps track with them. They are advertising Products which they do not have which is so unfair towards customers.

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Replies (3)
Vodacom
Vodacom's reply09 Apr 2018, 12:18
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

AM
Aquila M's update10 Apr 2018, 09:22
Reviewer Update
I've just got off the phone with Vodacom Southgate mall once again to follow up on my order and they may not seem to care about their customers at all. She just said there's nothing that she can do but to just cancel the order with no care whatsoever. I cannot get over the fact that you order goods from them and have to do your own follow ups all the time. They tell you that they will get back to you but then do not. I do not understand how they advertise their products but have nothing to offer. Putrid service i must say and i am not going to ignore this.
Vodacom
Vodacom's reply16 Apr 2018, 10:28
Official

Good day

We regret taking note of your experience.

Thank you for taking my call. Your feedback will go a long way; thank you for confirming that you were assisted better at another store.

We apologise for any inconvenience caused.

Regards

Moddy