1 reviews | Active since Feb 2017
Terrible service at Vodacom Signet Terrace in Lenasia
<p>I app**** for a new laptop contract at Vodacom Signet Teercae in lenasia. I was approved around 2 months ago, for the entirety of these two months i waited for the laptop to arrive. MTN had a special for 50gbs addtional per month so i approached Irfaan at vodacom with the intention to cancel my application since i was waiting so long plus Mtn had a better offer Irfaan reassured me they had delivgery issues and while he cant match MTN's offer he can offer me additional 20 gigs per month to which i agreed because i am a loyal vodacom customer I alreday have 4 contracts with vodacom and never had any issues until now. So the laptop finally gets delivered two months later but its not the one i app**** for ! anyways because i needed it urgent for study purposes i agreed to take it Irfaan again says the number will be active later and you can start using it and he has sorted out the 20 gigs aswell this was friday, on saturday i had to return because the sim for the router wasnt working. the number only goes active Saturday night with the 202gigs data loaded today is monday and still the data isnt loaded i wonder why didnt i just go to MTN at this moment in time! To add on to the issues i was promised on numerous times from Irfaan at Vodacom and not once in this two month period have I ever recieved a single call this is extremelhy bad service and unacceptable</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
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Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Update... So after logging this complaint I still didnt get any feedback no phone call at all, i returned to the store they said they would resolve this issue and call me which also didnt happen!
Yesterday 10 gigs once off data was loaded ? According to the deal i took i would receive an additional 20 gigs data per month for 24 months it seems like this issue will never end!
Update... So after logging this complaint I still didnt get any feedback no phone call at all, i returned to the store they said they would resolve this issue and call me which also didnt happen!
Yesterday 10 gigs once off data was loaded ? According to the deal i took i would receive an additional 20 gigs data per month for 24 months it seems like this issue will never end!
