TERRIBLE SERVICE at Vodacom Repairs Jabulani Mall

Greetings, This email aims to seek assistance regarding the poor customer service and lack of care shown by the Vodacom branch in Jabulani mall. I own a Huawei P9 and was unfortunate enough to drop and crack the screen, although my phone was still functional, I still took it to Vodacom (Jabulani Mall) for repairs. Please see below the sequence of events. I took the phone to the on the 2nd of August 2018 at around 2 in the afternoon. From my understanding, I was supposed to be issued a loan phone that I could use in the absence of my phone as it is being assessed. The consultant who I thought was rude by the name of Maxwell told me something in the lines of Soweto people are reckless and don't bring them back and hence they have stopped doing this, which I accepted and had to found alternative ways. From what the consultant explained, the overall process would take 7-14 days where my phone would get accessed and be told steps necessary and related costs for the repair. Today is the 28th of August and I still don’t have my phone or anywhere close to this issue being resolved. I have been continuously lobbying and visiting the branch to ask them about my phone and just an update of what is happening and all occurrences have not been fruitful. Consultants at the store have consistentantly shown poor customer services from the first day I walked in that store. Yesterday I spoke to the Branch manager once again and he in his own words just told me I should just file a complaint with their customer care. Despite his position he told me that they should have received the phones by now and he doesn’t know what is happening which I found disrespectful towards the property I have entrusted them with. I am disheartened and any assistance regarding this matter will be highly appreciated.

Kindly get back to me on ********** 482 or ********** 920

Thank you Kind regards, Charmaine