LN
Londa N
1 reviews | Active since Mar 2019
01 Mar 2019, 11:21
Terrible Service at Vodacom Repairs
I gave Vodacom my phone for repairs 3 weeks ago but till today I have not received it back as it has not been attended to. The reason I get is that Vodacom changed their insurance company so there is a backlog. What is funny is that this insurance was taken through Vodacom and I pay for it monthly bundled as one invoice for my contract.
Why is Vodacom making their problem mine whilst I am a paying client. If I were to omit paying my account for a 1 week Vodacom would suspend my contract but in this case I am powerless because I need my phone back.
Vodacom I have been with you for 19 years! Why has your customer service deteriorated so badly. Currently I do not feel like a client but just a number.
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
01 Mar 2019, 13:53Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply01 Mar 2019, 13:53
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
LN
Londa N's updateReviewer Update
05 Mar 2019, 14:13Vodacom you are giving us all the same standard/automated reply. To date Vodacom has not contacted me. I have even contacted your call center multiple times but no one seems to be able to resolve my query.
What is going on with your customer service?
I know you see me as a number but remember that I am a paying client and I have rights!
In a few days it will be a month since my query was logged and I WILL be taking it up formally.
LN
Londa N's update05 Mar 2019, 14:13
Reviewer Update
Vodacom you are giving us all the same standard/automated reply. To date Vodacom has not contacted me. I have even contacted your call center multiple times but no one seems to be able to resolve my query.
What is going on with your customer service?
I know you see me as a number but remember that I am a paying client and I have rights!
In a few days it will be a month since my query was logged and I WILL be taking it up formally.
Vodacom's replyOfficial
14 Mar 2019, 11:27Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
As per discussion, your query has been resolved. We'd like to extend our sincere apologies for the aggravation caused by the delay.
Regards
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
As per discussion, your query has been resolved. We'd like to extend our sincere apologies for the aggravation caused by the delay.
Regards
Vodacom Consumer Website Team
Vodacom's reply14 Mar 2019, 11:27
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
As per discussion, your query has been resolved. We'd like to extend our sincere apologies for the aggravation caused by the delay.
Regards
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
As per discussion, your query has been resolved. We'd like to extend our sincere apologies for the aggravation caused by the delay.
Regards
Vodacom Consumer Website Team