Terrible service at vodacom

Went in on friday to find out about my upgrade and change of ownership was told upgrade was due and all information needed I ordered a phone which I was told would arrive early the following week I went to store on Wednesday the following week and phone had not been ordered then told it would be there Thursday morning I arrive on friday to be told that vodacom has made a mistake on there dates and I now have to wait 7 to 14 days for them to fix there mistake absolutely ridiculous and terrible service they do not value there clients I've been with them for 20 years terrible