Terrible service at Vodacom and open serve

I have had an account with Vodacom for Fibre since 2021. On 2 October 2025 at 11 am my wifi has been down. Logged a call same day, received a SR number, promised to attend at my home over the weekend. No one showed up. Spoke to a senior consultant on Sunday who said the problem is with Open serve. Promised to get back to me on Sunday, did not. I had to call again on 6 October, still waiting from both Vodacom and Open serve.