Terrible service at Vodacom.

Item: Vodacom
Rating: 1
Author: mcaine M

I was phoned and offered a new contract with more data. I accepted and thid was to start on 1st June 2023. Since 1st June, I have not been able to usa or access any data. My account says I have 20Gb available. It is absolutely impossible to speak to any human at Vodacom. They just say " high call volumes", and put you through to their stupid chatbot that is useless.

Helpful (0)

Replies (1)

Vodacom's replyOfficial

09 Jun 2023, 07:30

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Vodacom's reply09 Jun 2023, 07:30

Official