Terrible service at Vodacom 3G Data store at Cavendish Square

<p>Today, Saturday 27th May 2017, I went to the Vodacom 3G Data in Cavendish Square to upgrade my mobile contract. </p> <p> </p> <p>Upon receiving the documentation, I noticed that my mobile number was upgraded to the incorrect contract.</p> <p> </p> <p>I pointed this out to the Sales person, who then tried to amend the upgrade to the correct contract. </p> <p> </p> <p>He advised me that he could not amend the contract. I instructed the sales person that I will not continue with the transaction and he had to cancel it.</p> <p> </p> <p>This evening, I have sent an email to the Vodacom Admin team to reverse this upgrade.</p> <p> </p> <p>This is the second incident of Vodacom messing up the upgrade during May 2017. </p> <p> </p> <p>The details of the first incident are as follows:</p> <p>· I upgraded my contract on the Vodacom website on the evening of 8th May 2017.</p> <p> </p> <p>· In the week 8th – 12th May 2017, I had to phone RAM hand-to-hand couriers in order to ascertain why the parcel was not delivered.</p> <p> </p> <p>· I only received my delivery today, the 15th May 2017 due to an address incompatibility.</p> <p> </p> <p>· Then, I discovered that there was no phone in the box. All I found was a vodacom booklet, an online education voucher and packaging.</p> <p> </p> <p>· I phoned vodacom to advise them that the upgrade phone was not in the delivered parcel. </p> <p> </p> <p>· I was then advised that RAM couriers will collect the delivered parcel and that due to a system error, I will have to re-process my online upgrade.</p> <p> </p> <p>· After numerous calls to Vodacom, I was advised by a call agent to send an email to Vodacom Admin to provide them with a reason why the upgrade should be reversed.</p> <p> </p> <p>· Email confirmation of the upgrade reversal was received on 22nd May 2017.</p> <p> </p> <p>Vodacom’s (Online store and the Vodacom 3G store in Cavendish Square) has become most taxing.</p> <p> </p> <p>The level of incompetence and poor customer service levels is disappointing.</p> <p> </p>