JM
JACQUES M

1 reviews | Active since Oct 2019

14 Aug 2020, 11:10

terrible service at vodacom

Very very very poor service , and shocking to say the least

I upgraded to the Huawei P30 Pro one week ago at Vodacom 4u East rand mall , claiming to be one of the best phones available , and what caught my eye was it claims to have the best battery life out of most phones available today

My P30 Pro battery life was definitely something wrong with, it could not last even 1 day without the phone dying , it loses 25% battery life over night from doing nothing( phone is 4 days old).

I took the phone back to Vodacom, they send it in to their technicians, 12 days later, and the verdict is, they say nothing is wrong with the phone, they are going to send it back, and i must take it back and still use it, the will not replace the phone

according to google, avg users get 2 to 3 days battery life out of this phone, I cant even get 1 day ( and i barely used it during the day )

this is shocking and poor service, I will continue each day to spread the word about this bad service. this is a brand new phone, with suppose to be the best battery available, and it loses 25% over night doing nothing ??

wont recommend Huawei or Vodacom becuase of this

if the phoned was replaced, there wouldnt have been any problem, but this is just poor poor service

0
Replies (1)
Vodacom
Vodacom's reply14 Aug 2020, 13:44
Official
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team