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Solile T
1 reviews | Active since Dec 2018
03 Dec 2018, 15:40
Terrible service at Vodacom
Dear Hello Peter I would like to report bad bad service that I received from Vodacom. They have added migration on my contract without my permission and they deducted extra money that I did not agree to. When I call them to cancel they send me from pillar to post. I would really like Vodacom to stop deducting my money and cancel that contract because I did not AGREE TO THAT. Every time I call them they put me on hold for almost 2 hours. And they keep referring me to different people but at the end of the day I don't get help. I would really appreciate your help regarding this problem.
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Replies (3)
Vodacom's replyOfficial
03 Dec 2018, 17:17 Dear Customer,
Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply03 Dec 2018, 17:17
Official
Dear Customer,
Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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Solile T's updateReviewer Update
03 Dec 2018, 18:52Is been more that 3months calling vodacom to sort this out. They even send ref 1- ********** 566953 from solutions expects. But still never cancel this. I really tired of them lying to me
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Solile T's update03 Dec 2018, 18:52
Reviewer Update
Is been more that 3months calling vodacom to sort this out. They even send ref 1- ********** 566953 from solutions expects. But still never cancel this. I really tired of them lying to me
Vodacom's replyOfficial
05 Dec 2018, 10:10Dear Betty,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been Resolved. Regards Ashwin Abdurahman Consumer Website Team(SA)
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been Resolved. Regards Ashwin Abdurahman Consumer Website Team(SA)
Vodacom's reply05 Dec 2018, 10:10
Official
Dear Betty,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been Resolved. Regards Ashwin Abdurahman Consumer Website Team(SA)
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been Resolved. Regards Ashwin Abdurahman Consumer Website Team(SA)