Terrible service at vodacom

I upgraded to a new contract online. The advertised phone came with a few added features like a once off 10 GB data bundle + discounted monthly subs and free R10000 Top Dog educational voucher.

The deal was concluded and the phone was delivered within a few days.

However what came in the box was only the phone in its casing. The 10 GB voucher and educational voucher did come as well. There was no contract so I have no paperwork on my new contract.

Also more disappointing the sim card in my current phone does not fit the iPhone and vodacom did not send any new sim or even advise me that I would need one.

I also didnt receive my statement and I seemed to have been over billed.

I tried calling vodacom but the agents couldn't help me and kept transferring me to the upgrades department and they couldn't help either.

I sent two emails but no response.

I am eextremely disappointed, I have been a loyal customer for many years. Now I am just ready to cancel and move to another service provider.

This is not treating a customer fairly and is tantamount to breach of conttracr. You dont advertise one thing and supply another and then remain uncontactable to resolve a problem. Terrible service.