Terrible Service at Vodacom

<p>i am very fustrated with the service received from Vodacom as loyal customer for over 10 years this is the service I get , About 5 months ago I received a sms from Vodacom stating that a Simswap was done on one of my contracts numbers , I contacted Vodacom to confirm that I havent done a Sim swap and they so called "FLAGGED" my acoount , A few days later the same thing happend I contacted them again I was just informed that my account is flagged . I checked my my statement balance and saw my balance is higher than nornal I contacted Vodacom again asking them to check why my account is so high , they advised me that it was for my data line which I set a limit on the day I opened that account . I was advised that airtime was transfered from my data line and that it was a open contract , the consultant advided me to go to a vodashop to migrate the data line to an top up which I did , I contacted vodacom again and was assured that I will be re invoiced and that my account will be credited. which it was credited I would like to thank Elisabee for following up with the credit note. I than contacted Vodacom as I cannot use my Router i was just told maybe its the signal , I was tranfere to resolutions department spoke to Raymond and was also advised to go to a vodashop which i did . At the vodashop in Randburg they assisted me but saw nothing wrong with my lines they even called Vodacom contact centre and spoke to a Lesego which also advised them that everything is fine .few days later i contacted them again everytime I contact Vodacom I get advised that I have to go to a vodashop as they can not assist me as the Vodashop can do a visual , but still my line is not working but i am paying , In March I went for a upgrade on on of my contracts at a Makro stor which I always do for the last 6 years , the deal was approved I received the new phone , the Monday the Makro store contacted me and told me the upgrade was cancelled I contacted Vodacom once again was send to pillar to post I spoke to Tarren in the upgrades department and she even contacted Makro crownmines and spoke to her regarding the upgrade . I contact Vodacom every 2nd week to confirm if my Queries is resolved I was told to do a sim swap for my router so I have to pay after Vodacom missed up ,Up until today my matter has not been resolved and I refused to pay for a Sim swap as I did not conduct any ***** on my account an I am sick and tired of going to a vodashop,</p>