TERRIBLE SERVICE AS USUAL
<p>I have enough with network service provider and now I am in a point that as soon as my contract its done I am changing networks. Firstly, I was debited for the amount for instant money twice but i DIDNT EVEN REQUEST FOR IT. I called the call centre and i was told it was a error first logged was 1- ********** 7589 and I was told i will receive my refund within 7days and still nothing. I then got an sms to say my request was closed and i will get my refund but still no luck. I am so not happy with this service cause now this is not the first time I have to go this route. Yesterday when I called the other consultant she can just only log a new request for me as the other one was closed. So now I have to wait AGAIN..</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
This company is useless got one response and still nothing from my side so does it mean that I have to just forget about the money that was taken from my account.
This company is useless got one response and still nothing from my side so does it mean that I have to just forget about the money that was taken from my account.