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Chris N
1 reviews | Active since Aug 2016
02 Jun 2021, 13:32
Terrible service. As a customer, you are not a priority.
I've been without internet now for more than two days. You report the problem and they'll just keep on escalating, promising that the guy assigned will get back to you, but they don't write, and they don't call, and their app sucks! I'm forced to rely on a third party ISP just so that I can finish work, and by the look of things, I might be moving to the third party I'm relying on. How can you expect me to pay you, when you prevent me the means of doing so.
Helpful (0)
Replies (4)0
Replies (4)
Vodacom's replyOfficial
02 Jun 2021, 13:48Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply02 Jun 2021, 13:48
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
CN
Chris N's updateReviewer Update
02 Jun 2021, 13:54Ja sure, and all they'll tell me is that they'll "escalate the matter" and my line's still down. This is no help at all.
CN
Chris N's update02 Jun 2021, 13:54
Reviewer Update
Ja sure, and all they'll tell me is that they'll "escalate the matter" and my line's still down. This is no help at all.
Vodacom's replyOfficial
03 Jun 2021, 10:21 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply03 Jun 2021, 10:21
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
CN
Chris N's updateReviewer Update
03 Jun 2021, 10:54Bull ****. You would have phoned yesterday. I'm still without internet. If it's not sorted out before the end of today, then I will be forced to cancel and look elsewhere.
CN
Chris N's update03 Jun 2021, 10:54
Reviewer Update
Bull ****. You would have phoned yesterday. I'm still without internet. If it's not sorted out before the end of today, then I will be forced to cancel and look elsewhere.