Terrible Service and ******** conduct

<p>I app**** for a new Vodacom contract and on 6 April 2016, I received the handsets and sim with the promise that my new number will be available within 24 hours. When this did not happen I was told it was due to a new system at Vodacom and to give it some more time. By the 10th of April 2016 I still did not have a number and as my "7 day out of box guarantee" was about to expire without me being able to test the phone, I contacted the dealer who said I may cancel the contract if I am not happy, which I proceeded to do specifically as I was ensured that it will not be a problem to cancel, as the contract was not initiated yet due to the new number not being released, as was supposed to have happened according to Vodacom's T&Cs. When I received my April bill for my primary number, I noted that and amount of R296.00 for this cancelled deal was also included on my bill and debited from my bank account. Then I started to receive notices for payment of the amount of R3,581.97 for the handsets which was returned to the dealer together with the sim card. Despite contacting the dealer, Vodacom collections, customer care and visiting Vodaworld to explain the situation, and providing proof thereof in person and via email, I am still harassed by Vodacom for payment. My account has now been suspended and all my phones are blocked. I have now also received a formal notice that I will be blacklisted and legal steps are now taken against me. ALL OF THIS IS DUE TO VODACOM AND ITS PERSONNEL'S INABILITY TO PERFORM THEIR DUTIES PROPERLY, STARTING WITH THE DEALER’S OWNER AND PERSONNEL WHO ARE NOT TRAINED OR WILLING TO ASSIST ME AT ALL. I was told by Vodacom’s Collections that there was a credit note loaded on the system for the outstanding amount but it is unclear why their accounts department did not log it to clear my account and she was unable to do anything about it from her side. I have to phone another department which just gave me the same answer. It is a vicious circle that leads nowhere at all, with me as the victim! THIS IS THE WORST CASE OF TERRIBLE SERVICE DELIVERY I HAVE EVER CAME ACROSS. I AM NOW FORCED TO SEEK LEGAL ASSISTANCE TO FORCE TO RECTIFY THIS AND CLAIM FOR DAMAGES</p> <p> </p>