Terrible service and steadily getting worse

<p>I app**** for an upgrade on the website for a Black Friday special 25th Nov. I was given a reference number and was told that an upgrade consultant will contact me within 24 hours. I tried to get hold of Vodacom myself online and by phone but was unsuccessful. I was only contacted today 30 Nov by a very poorly trained employee that tried to sell me an upgrade and having no knowledge of my attempted upgrade and reserved phone. Nor could he undertand when I tried to explain it to him. The amount of customer complaints on this site shows that poor customer service has been going on for a while and clearly Vodacom is not addressing the problem. I have had many other service related probkems with Vodacom and this was the last straw.<br /><br /></p> <p>I wont be renwing my contract with Vodacom and will always warn others of their poor service until Vodacom turns around their game and start prioritising their customers.</p>