Terrible service and poor connectivity!

Terrible service. I have upgraded my line speed and my connection is slower than it was before the upgrade was done. I phone the call centre frequently but all that happens is that I end up wasting my airtime because the speed is still the same.

I am paying so much for fibre and I am struggling to work from home, I have to go to coffee shops to have my meetings! I have logged numerous requests on the app and all I get is useless sms's and email's with reference numbers but nothing has changed. No one calls or fixes the issue. I'm really disappointed in this disgusting level of poor service and connectivity I am experiencing.